Customer advice

me again lol

Ok so here is my question...i have been holding onto a matching set of items for a customer for nearly 2 weeks who promised they would pay yesterday...yesterday evening i got a message sayng they had no money and to relist these items which yes is fair enough but i kinda made them to her request! Then they go on to say they would still like to buy these...so ladies how long do you think i should wait?

Thanks x

Its always a difficult one when this happens.
Ask her when she will be able to pay, if its reasonably soon then tell her that if payment isnt made on that day you will put it up for sale.
If its too far in advance explain you have held on to it for x amount of time already and feel that its not acceptable to wait any longer.

Maybe when people request custom orders take a deposit up front and the rest on completion? Or ask they pay within x amount of time and then will be added to the shop?

I had to do similar with monkeys, Id send a invoice reminder after a few days and if at 7 days Id had no reply or payment, just relist x

Like SMO says, payment in advance is the best way to go.
If it's something you can re-sell if they change their mind, a non refundable deposit. If it's something personalised and so not quite so "anyone could buy it", full amount before I even start to make.

Thanks ladies...this is the first time its happened as all custom orders are paid for normally lol x

P.S Funky - LOVE the pink and white button ring!

MonkeyWishes wrote:Like SMO says, payment in advance is the best way to go.
If it's something you can re-sell if they change their mind, a non refundable deposit. If it's something personalised and so not quite so "anyone could buy it", full amount before I even start to make.

I'm thinking I will start doing something like this soon as I have had a couple of problems lately with being let down on items I've made for people specifically

I think I would give a deadline and say you can't really leave it any longer before relisting it