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    Customer advice

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    Funky Pixie
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    Customer advice

    Post  Funky Pixie on Tue Sep 28, 2010 2:47 pm

    me again lol

    Ok so here is my question...i have been holding onto a matching set of items for a customer for nearly 2 weeks who promised they would pay yesterday...yesterday evening i got a message sayng they had no money and to relist these items which yes is fair enough but i kinda made them to her request! Then they go on to say they would still like to buy these...so ladies how long do you think i should wait?

    Thanks x

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    Sock Monkey Orphanage
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    Re: Customer advice

    Post  Sock Monkey Orphanage on Tue Sep 28, 2010 2:56 pm

    Its always a difficult one when this happens.
    Ask her when she will be able to pay, if its reasonably soon then tell her that if payment isnt made on that day you will put it up for sale.
    If its too far in advance explain you have held on to it for x amount of time already and feel that its not acceptable to wait any longer.

    Maybe when people request custom orders take a deposit up front and the rest on completion? Or ask they pay within x amount of time and then will be added to the shop?

    I had to do similar with monkeys, Id send a invoice reminder after a few days and if at 7 days Id had no reply or payment, just relist x


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    MonkeyWishes
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    Re: Customer advice

    Post  MonkeyWishes on Tue Sep 28, 2010 3:38 pm

    Like SMO says, payment in advance is the best way to go.
    If it's something you can re-sell if they change their mind, a non refundable deposit. If it's something personalised and so not quite so "anyone could buy it", full amount before I even start to make.


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    Funky Pixie
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    Re: Customer advice

    Post  Funky Pixie on Tue Sep 28, 2010 4:08 pm

    Thanks ladies...this is the first time its happened as all custom orders are paid for normally lol x

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    Little Pixies

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    Re: Customer advice

    Post  Little Pixies on Thu Sep 30, 2010 4:42 pm

    P.S Funky - LOVE the pink and white button ring! Very Happy
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    Elderberry Arts

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    Re: Customer advice

    Post  Elderberry Arts on Thu Sep 30, 2010 8:29 pm

    MonkeyWishes wrote:Like SMO says, payment in advance is the best way to go.
    If it's something you can re-sell if they change their mind, a non refundable deposit. If it's something personalised and so not quite so "anyone could buy it", full amount before I even start to make.

    I'm thinking I will start doing something like this soon as I have had a couple of problems lately with being let down on items I've made for people specifically Sad

    I think I would give a deadline and say you can't really leave it any longer before relisting it

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